FAQs for submissions

Am I eligible for a listing?

You are eligible to submit a listing to our resource directory if you meet the inclusion/exclusion criteria.

How much does a listing cost?

A paid listing on our directory costs $100 a year. You will receive reminders to renew your listing annually. Failure to pay the annual renewal fee will result in the listing being removed.

Are there any free listings?

You may be eligible for a free listing if you are a brain injury or related association. Each listing is completed on a case-by-case basis at Brain Injury Canada’s discretion.

I don’t have all the information for my listing

There is some information that is required for a listing, such as contact information and services. Other information, such as social media links, are not required. Our recommendation is to ensure you fill out all the information you do have. If there are any issues, we will contact you directly.

Why does my logo need to be on a white background?

As part of our accessibility standards, users have the option to choose different contrast colours that alter the appearance of the website. This means that a logo would not show up if it had a transparent background.

Why can’t I pick more than five services?

We are limiting our number to five to simplify the experience for the user. You should only include the primary services you offer. If you list more than five, we will automatically choose the first five services selected.

How do I make a change to my listing?

If you need to make a change to your listing, please reach out to info@braininjurycanada. In the email, please include the link to your listing and what information you need changed. Please allow 2-3 business days for these changes to be made.

When do I need to renew my listing?

Your listing needs to be renewed annually. Your 1-year posting will begin on the date we publish your listing (not necessarily the date of payment received). We will send reminders for renewal.